WhatsApp Hub brings sales, marketing and support over WhatsApp into proposal.travel: you connect your number, manage a team inbox with the client's context, and run campaigns and automations by segment. It's a premium feature: if it's not enabled, you'll see a screen to request it.
- 1Go to «WhatsApp» and connect your number: it's a one-click setup with Meta's official connection (you can connect one or several numbers).
- 2Inbox: each conversation shows the client's context on the side — their record, their trip/proposal, their opportunity and their pending tasks — and warns you of the «24-hour window» (outside it you can only write with an approved template).
- 3Work as a team: assign an owner to the conversation, add tags and priority, and leave internal notes the client doesn't see.
- 4Templates: create and approve templates to start a conversation or re-engage outside the 24-hour window.
- 5Segments and Campaigns: define contact segments and send them a WhatsApp campaign; automate follow-up with the hub's Automations.
- 6Analytics: review the performance of your conversations and campaigns.
Consejo: The «24-hour window» is a WhatsApp rule: you can only message freely within 24 h of the client's last message; after that, an approved template is used. Link the conversation to a CRM contact to have their full history at hand.