Each advisor can connect their own mailbox. This way your trip communications (proposals, confirmations, traveler portal, reviews and payment reminders) are sent from YOUR address, with your identity and deliverability, and client replies come straight to you. Your SMTP takes priority over the agency's; if you don't set it up, the agency's is used (or, failing that, proposal.travel).
- 1Go to «Settings» → «My account» tab → «Your email (your own SMTP)».
- 2Enable «Send my emails from my SMTP» and enter your mail server, port, username and password.
- 3Fill in the «From address» (your email) and the «Display name» the client will see.
- 4Save and click «Send test email»: it should reach your inbox from your own address.
Consejo: With Gmail or Microsoft 365, use an «app password» (not your normal password) and port 587. Client replies land in your mailbox (Reply-To = your email).