A few days after the trip ends, the system sends the traveler a short survey (score 0 to 10). If the score is high, it offers to leave a public review (Google, etc.); if it's low, it stays internal and we alert you to handle it. You define the message, the days, the threshold, the questions and the public link. The email goes in the traveler's language.
- 1Go to «Reviews» and turn on «Automatic reviews».
- 2Set the days after the trip, the public-review threshold, who is asked, and paste your public link (e.g. your Google listing).
- 3Write the subject, message and questions; you can translate them to other languages manually or with AI (saved once).
- 4Use «Send a test to your inbox» and «View the survey» to check it; answers show in the «Answers» tab and in the contact's history.
Consejo: Automatic sending runs once a day. Tests always go to YOUR inbox, never the client's. Routing only happy clients to public reviews is your call (the threshold is configurable).